Privacy Policy

Last Updated: January 12, 2026

1. Introduction

This Privacy Policy describes how SouthbridgeAI, Inc. ("Southbridge" or "Company") collects, uses, and handles your personal data ("Personal Data"), and what choices you have when you use our website, applications, platforms, and services (collectively, the "Services"), including Hankweave.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree to the practices described in this Privacy Policy, please do not access or use the Services.

Any capitalized terms not defined herein have the meaning ascribed to them in our Terms of Service.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our Services, including Personal Data and Usage Data as set forth below. If you do not provide your information when requested, you may not be able to use some or all of our Services if that information is necessary to provide you with our Services or we are legally required to collect it.

A. Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personal Data may include without limitation:

Email address
First name and last name
Phone number
Cookies
Usage Data (as defined below)
Any other Personal Data that you voluntarily provide to Southbridge

B. Usage Data

We may collect information related to your interaction with or usage of the Services, including without limitation: your IP address, device type, browser type and version, pages of our Services that you visit, the time and date of your visit, the time spent on those pages, device language, unique device identifiers, system logs, performance metrics, the application or environment used with Hankweave, and other diagnostic data related to your interaction with the Services ("Usage Data").

Hankweave may also transmit telemetry and runtime diagnostics from your local environment to Southbridge as part of the Services (for example, to monitor performance, reliability, errors, and feature usage).

C. User Content You Provide

We collect User Content that you provide to us in order to use the Services. "User Content" may include code, prompts, configurations, workflow definitions, files, logs, inputs, outputs, and "Hanks" you create using Hankweave, and may include Personal Data if you choose to include it.

This content is processed solely to deliver the Services. If you opt to share your content with us for model training (where offered), we may also collect text, corrections, and related signals you provide to improve the Services, which may include Personal Data if you share it.

D. Third-Party Platforms

We may collect information when you connect to your account using an account maintained by a third party ("Third-Party Account"). The Services may collect information about you from your Third-Party Accounts in accordance with your permissions. Connecting your account to a Third-Party Account is optional, and you will have the opportunity to grant permission when you attempt to connect. You can revoke permission through the Third-Party Account controls, and we may retain information we collected previously from you.

E. Other Information You Provide Directly To Us

You may have the option to submit additional information as you use our Services. For example, you may choose to participate in surveys where you can provide feedback on our products.

3. Use of Data

Southbridge may use Personal Data and Usage Data for the following purposes:

Service Operation. To provide, update, maintain, improve, monitor, and protect our Services. Where offered and enabled by you, we may also use certain User Content to improve relevant AI features and models.
Communication. To provide User and technical support, to send service-related emails, and to send marketing emails about new product features or other news about Southbridge.
Digital Advertising. To display digital advertising to you on our website or other websites (including through the use of cookies or other technologies).
Administration. For transactional, billing, account management, tax, and administrative matters.
Compliance. To comply with applicable laws and regulations or a court or other legal order.
Risk Mitigation. To detect violations of our legal terms, enforce the legal terms that govern your use of the Services, or to detect, prevent, and respond to potential fraud or misuse of the Services.
Interaction Improvement. To develop and improve our marketing activities to better match your interests and preferences.
Marketing. To contact you with marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving these communications using the unsubscribe mechanism we provide.
Other. For other lawful purposes with your consent.

Our lawful basis to collect and use your Personal Data and Usage Data will depend on the type of information and the context in which we process it. We may process your information to enter into or perform a contract with you, for the purposes of our legitimate interests (unless your rights and freedoms override those interests), with your consent, or to comply with our legal obligations.

4. Use of Cookies and Other Tracking Technologies

Southbridge, and the third parties we work with, may use cookies and other tracking technologies on the Services to collect information about your usage of the Services and your device. Our use of such technologies may be described in a separate Cookie Policy where applicable.

5. Online Analytics and Tailored Advertising

A. Analytics

We may use third-party web analytics services on the Services. These vendors may use cookies and similar technologies to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by such technology may be disclosed to or collected directly by these vendors, who may use the information to evaluate your use of the Services.

B. Tailored Advertising

We may engage in advertising for our own products and services and track ad attributions to measure effectiveness. We may use cookies or similar technologies to collect information about your use of our Services to optimize and serve our marketing content based on your interactions with our website and Services. You may still receive advertising content that is not personalized to your interests.

6. Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. We retain Personal Data for different periods of time depending on what it is, how we use it, and how you configure your settings.

We will either delete or anonymize Personal Data once it is no longer needed or after expiration of applicable retention periods. If we anonymize, aggregate, or de-identify Personal Data, we may use and disclose it for any business purpose. We will also retain Usage Data for internal analysis purposes.

Usage Data is generally retained for a shorter period, except when this data is used to strengthen security or improve the functionality of our Services, or we are legally obligated to retain this data for longer time periods.

7. Transfer of Data

Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we may transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Southbridge will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that transfers occur with appropriate safeguards where required by applicable law.

This section describes when we may disclose Personal Data:

Services Providers. We may disclose Personal Data with service providers working on our behalf (e.g., billing and payment service providers, analytics providers, cloud providers, communications providers, and AI/LLM providers used to provide certain features).
Users. If a User of Southbridge (e.g., your employer) has given you access to the Services, we may disclose certain information about you (e.g., your account or device information) with that User to satisfy contractual obligations and for the purposes otherwise described herein.
Protection of Southbridge and Others. We may disclose your information to protect the rights, property, or personal safety of Southbridge, its affiliates, users, and the public, including for fraud protection and security purposes.
Legal and Regulatory. We may disclose Personal Data where reasonably necessary to comply with applicable law or regulation, court order, legal process, or governmental request, and to maintain and enforce our agreements and policies.
Business Transfers. We may disclose Personal Data in connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Affiliates. We may disclose Personal Data with our affiliates consistent with this Privacy Policy.
Advertising Partners. We may partner with third-party advertising networks, exchanges, and social media platforms to display advertising and may disclose or make available Personal Data for this purpose, where applicable.
Others with Your Consent. We may share your Personal Data with other third parties with your express consent.

9. How We Secure Your Information

The security of your data is important to us. We implement technical, administrative, and physical safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

If you are a resident of the European Union (EU) or European Economic Area (EEA), you may have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it removed from our systems, please contact us at support@southbridge.ai.

In certain circumstances, you may have the right to:

access, update, or delete the information we have on you;
have your information rectified if inaccurate or incomplete;
object to our processing of your Personal Data;
request that we restrict processing of your Personal Data;
receive a copy of your Personal Data in a structured, machine-readable, and commonly used format;
withdraw consent at any time where we rely on consent to process your Personal Data.

We may ask you to verify your identity before responding. We may not be able to provide Services without some necessary data. You may have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

11. Services Providers

We may use third-party companies, vendors, personnel, and other service providers to facilitate our Services, provide Services on our behalf, analyze how our Services are used, and provide similar third-party services (collectively, "Services Providers"). These Services Providers may have access to your Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

12. Links to Third-Party Websites

The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information by third parties will be subject to their privacy policies, not this Privacy Policy. We urge you to read third-party privacy and security policies before providing information to them.

13. Changes to This Privacy Policy

We'll update this Privacy Policy from time to time. When we make changes, we'll update the date at the top of the Privacy Policy. If a modification meaningfully reduces your rights, we will notify you by reasonable means (for example, email or a prominent notice within the Services). Modifications will not apply retroactively.

We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at support@southbridge.ai.